Upgrading Your VPS

Upgrading your VPS to the next available plan has never been easier. Just follow these steps:

Step 1: Access Your Client Portal
Log in to your client portal using your credentials. Once logged in, navigate to My Products/Services and select the VPS you wish to upgrade.
Step 2: Initiate the Upgrade
Click on the Upgrade button and choose the new VPS plan you want to upgrade to. You will be shown the upgrade price, which is calculated based on a credit for the unused portion of your current plan and billing for the new plan for the same period (in days).
Unable to Upgrade?

Unfortunately, upgrade orders cannot be placed whilst there is a pending invoice on the account – This includes any invoices generated 14 days before your due date. Once this invoice is paid, any overpayment is automatically applied as credit to your account.
Step 3: Make the Payment
Complete the payment process for the upgrade. Once the payment is confirmed, simply stop your VPS, wait for the machine to power down, and then start it again for the changes to take effect.

Please ensure you perform a ‘system stop’, not restart or ‘power down’.
Step 4: Ensuring your machine has upgraded
Once your upgrade order has completed, we require you to perform a few steps to ensure your machine upgrades successfully.
- 1. Open your Client Portal
- 2. View your services, and select the VPS you’ve upgraded
- 3. Scroll down until you see your VPS Panel
- 4. Press the Stop Button (NOT the power off button, or restart button)
- 5. When the machine has stopped, start it again.

Need Assistance?

If you encounter any issues or have a request for a custom upgrade, don’t hesitate to reach out to our support team. We’re here to help ensure your VPS upgrade is smooth and successful.