Help Centre
Can't find what you're looking for?
Browse by topic.
Account Management
Explains how customers can tell OctaWeb about accessibility or support needs, how disclosures are used and how consent is handled.
View guides8 articlesBilling
Summarises OctaWeb card payment consent, recurring payment authority and how customers can contact the team about stored payment details.
View guides5 articlescPanel Hosting
A getting started guide for cPanel hosting, covering login details, nameservers, temporary access and uploading or installing a website.
View guides5 articlesDomains
Connect your domain to Cloudflare, check DNS records and update nameservers so your website can benefit from Cloudflare performance and protection.
View guides9 articlesServer Hosting
A starting point for VPS customers, linking to the essential guides for connecting, managing users, opening ports and handling common setup tasks.
View guides2 articlesVIP Rewards
Helps customers troubleshoot VIP Reward claims, including checking the rewards page and contacting the relevant partner or OctaWeb support.
View guidesPopular starting points
Useful guides to get you moving.
Start with these articles, or search the full knowledgebase above.
Connect your domain to Cloudflare, check DNS records and update nameservers so your website can benefit from Cloudflare performance and protection.
Account Management🧡 Supporting Customers with Additional NeedsExplains how customers can tell OctaWeb about accessibility or support needs, how disclosures are used and how consent is handled.
Account ManagementGDPR & Subject RightsOutlines customer data rights under UK GDPR, including access, correction, erasure, objections and how to submit a secure request.
Server HostingWelcome to VPS HostingA starting point for VPS customers, linking to the essential guides for connecting, managing users, opening ports and handling common setup tasks.