Explains how customers can tell OctaWeb about accessibility or support needs, how disclosures are used and how consent is handled.

Outlines customer data rights under UK GDPR, including access, correction, erasure, objections and how to submit a secure request.

Explains how to transfer services to another account holder, including portal tickets, terms, account setup and payment responsibility.

Explains when an account name can be updated, what proof may be needed and how customers should request sensitive account changes.

Explains common reasons an account may be banned and how to appeal or contact OctaWeb if a customer believes the restriction is wrong.

Explains how customers can request a withdrawal from the referral programme and what happens after the request is submitted.

Helps customers recognise suspicious calls, emails and texts, verify OctaWeb contact attempts and report suspected scams safely.

Explains how OctaWeb uses two-factor authentication, how customers can set it up, change methods or recover access.

Shows customers how to invite a sub-user to their account and choose permissions carefully for shared account access.

Explains how to raise a complaint, what happens after submission and the escalation routes available if the response is not resolved.